Send a Complaint
Alsoinclude pictures of the product that was delivered to email@example.com as ameans of evidence.
Return After Validation
Once your claim is validated with the vendor, we will provideinformation on the most suitable means of getting the item from you.
Payments withDirect Bank Transfer orders returned will be refunded to the account that made the payment for the order.
Requirements fora Return:
• Call customer service (+2347060533433) or Whatsapp (+2347060533433, +971551545410) within TWODAYS after delivery.
• The item is still in NEW condition.
• All clothing items must carry their tags, seals and all accessories intact.
• All phones & gadgets must still remain in their packaging boxes.
• Shoes, wristwatches & other fashion items must remain in their packaging box
• All personalized products cannot be returned or refunded unless the item is faulty or damaged.
• Made to measure, altered, or personalized products
• Order-on-request products
• Beauty items, cosmetics & skin care products that have been opened, tested or partially used
For full details, see our Terms & conditions.
Frequently Asked Questions:
How do I request to return an item?
How long do I have to request for return?
You can request a return within 2 days.